Return Policy
Effective Date: December 11, 2024
At Nirjuana, we are committed to providing high-quality hemp products that meet your needs. Due to the nature of our products and industry regulations, we do not accept returns, exchanges, or refunds under any circumstances. Please review this policy carefully before making a purchase.
1. All Sales Are Final
All purchases made through www.Nirjuana.com are final. This policy is in place to ensure the integrity of our products and to comply with health and safety standards.
2. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery for assistance. We may request photographic evidence to verify the issue and will work with you to resolve the situation, which may include replacement or store credit at our discretion.
3. Order Cancellations
Orders may only be canceled if the request is made prior to shipment. Once an order has been shipped, it cannot be canceled, refunded, or returned. If you need to cancel an order, please contact us immediately.
4. Contact Us
If you have any questions or concerns about your order, please reach out to us via the following methods:
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Email: info.nirjuana@gmail.com
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Phone: 423-601-3858
Our customer service team is here to help and will respond to inquiries promptly.
Thank you for choosing Nirjuana. Your satisfaction is our priority, and we appreciate your understanding of our return policy.